FAQ

1. What is Matte Magik?

Matte Magik is a beauty brand created to empower women through high-quality, confidence-boosting makeup. Our products are designed for every skin tone, every style, and every stage of life celebrating beauty in all its forms.

2. What payment methods do you accept?

We currently accept:

  • Online payments through our secure Cybersource payment gateway

  • Direct bank transfer

We do not accept cash on delivery at this time.

3. Are your products safe for all skin types?

Yes! All Matte Magik formulas are crafted with skin-loving ingredients and are suitable for most skin types. If you have extremely sensitive skin, we recommend doing a small patch test first.

4. Are your products cruelty-free?

Absolutely. Matte Magik is proudly cruelty-free, meaning we never test on animals.

5. Do your products work on all skin tones?

Yes. Inclusivity is at the heart of our brand. Matte Magik products are thoughtfully curated to complement a wide range of skin tones, from the fairest to the deepest.

6. How long do your products last?

Our formulas are made to stay put. From long-wear matte finishes to smudge-resistant pigments, Matte Magik products are designed for all-day confidence.

7. Where can I buy Matte Magik products?

Our products are available online through our official store (www.mattemagik.com). As we grow, we’ll also partner with selected beauty retailers — stay tuned!

8. Do you ship internationally?

Unfortunately No, We only offer local shipping. Shipping times may vary depending on location, but we always ensure secure packaging and reliable delivery.

9. What makes Matte Magik different from other beauty brands?

Matte Magik focuses on empowerment, inclusivity, and affordability without compromising quality. We celebrate real women, real stories, and real confidence. Our products are made to enhance your natural magic, not hide it.

10. Can I return or exchange a product?

Yes. If you receive a damaged or incorrect product or if you're not satisfied, please reach out to our support team within 7 days for help. We’re here to ensure you feel confident about every purchase. (**Product must be unopened & unused to be eligible for return**)

11. Are Matte Magik products beginner-friendly?

Absolutely! Whether you're a makeup pro or just starting your journey, our products are designed to be easy to apply, blend, and enjoy. Beauty should be fun, not complicated. We will also be posting tutorials in our blog section for those who are new to doing their own make-up.

12. Does Matte Magik support women empowerment initiatives?

Yes! Our brand was built around uplifting women. We actively support and collaborate with initiatives that promote confidence, education, and opportunity for women and girls.